Terms of order
These terms of order in no way affect your statutory rights as a consumer.
No contract will subsist between you and specialtycafetiere.com for the sale by it to you of any product unless and until specialtycafetiere.com accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time specialtycafetiere.com sends the e-mail to you (whether or not you receive that e-mail). Items can not be bought for resale without prior permission. Specialtycafetiere.com reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items can not be bought for use in coffee competition with express permission of specialtycafetiere.com, and reserves the right to refuse to supply. Specialtycafetiere.com also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. This is a retail site and as such is for members of the public and not for wholesale / reseller customers. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless specialtycafetiere.com decides otherwise.
SPECIALTY CAFETIERE refund policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
You the consumer are given the right to cancel as required by the Consumer Contracts Regulations. You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.legislation.gov.uk/uksi/2013/3134/pdfs/uksi_20133134_en.pdf . Roasted coffee is excluded from these terms.
www.specialtycafetiere.com take credit and debit card orders from most major cards. All of our transactions are processed through the following gateways:
- American Express
- Visa / Delta
- PayPal Top Up Card
- American Express
All cards are taken using a secure encrypted server.
Expect delivery of your order within 28 days although most items will be dispatched within 48/72hrs (working hours). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.
Here are the descriptions of the shipping terms. Please note we roast to order, so we can not always dispatch on the day of order. We roast every Friday and Sunday.
Mail First Class
First Class post aims to deliver within 1 working day. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days, but please get in touch if you have not received your order within 5 working days of dispatch.
- DHL (Monday – Friday)
- DHL aim to attempt delivery of all Next Day items the next working day Monday to Friday. If you do not receive your order before 18:00 the next working day please contact us or DHL directly.
- UPS (Monday – Friday)
- UPS aim to attempt delivery of all Next Day items the next working day Monday to Friday. If you do not receive your order before 18:00 the next working day please contact us or DHL directly.
Outside the UK
UPS international services offer varied dates, but most will be delivered within 10 working days. International Priority often offers delivery within 1-3 working days, International Economy often offers delivery within 2-8 working days – this information is normally displayed within the name of the shipping rate at the time of checking. For transit times to specific parts of the world please contact us.
- DHL Classic
- International ground transport to locations throughout mainland Europe. Transit times vary depending upon the distance the package needs to travel and specific aims are included in the name of the delivery method for each country. The majority of items will be delivered within 8 working days.
Free Delivery on orders over 60 euros for coffee and coffee tools, fix rate Euros 6 ex VAT for all other orders.
When do we roast coffee for orders?
We roast every weekend. All coffee is roasted and shipped after request.
If you place your order on Friday, our aim is to ship your coffee on Monday early morning.
If you place your order on Saturday, we will try our best to make it for Monday too.
If you place your order any other days of the week, it will be shipped on the next Monday early morning.
None of this can be guaranteed. Specialty Cafetiere cannot be held responsible for operational issues and delays.
We do close over national bank holidays.
We will in every case acknowledge complaints within 5 working days.
We will in every case advise the consumer how long it will take to resolve the complaint.
We will in every case keep the consumer informed throughout the process.